Return and Exchange Policy
Return Period
You may return or exchange any item purchased from Veline Studio within 30 days of the delivery date.
Products must be returned in their original condition, unworn, unwashed, and with original packaging and tags intact.
Eligibility Conditions
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The product must be in resalable condition: clean, unused, and with all original tags attached.
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It must include all accessories, packaging, and original labels.
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We reserve the right to refuse returns for products showing signs of wear, damage, or improper handling.
How to Request a Return or Exchange
Contact us by email at contacto@velinestudio.com within 30 days of delivery.
Include your order number and the reason for the return or exchange.
Our team will review your request and send you detailed instructions by email.
Return Shipping Costs
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For defective products or shipping errors, Veline Studio will cover all return costs.
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If the reason is an incorrect size, change of style, or personal preference, the customer will bear the shipping costs.
We recommend using a tracked shipping service to ensure safe delivery of your return package.
Refund Processing
Once we receive and inspect the returned product, your refund will be processed using the same payment method as your purchase, within 5 to 7 business days.
You will receive an email notification once the refund has been completed.
Product Exchanges
If you wish to exchange an item for a different size, color, or model:
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Request the return of the original product following the procedure above.
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Place a new order for the desired item.
Shipping fees for the new order will apply as usual, unless otherwise indicated by our team.
Taxes, Customs, and Import Fees
On each product page, you can simulate the shipping cost and availability according to your country before completing your purchase.
For international orders, customs duties or import taxes may apply depending on the destination country’s regulations.
These costs are beyond Veline Studio’s control, but the customer will be informed before confirming their order.
Partial Returns and Restocking
If you return only part of your order, the refund will be calculated proportionally to the returned items.
For orders containing multiple products, each item will be processed individually according to this policy.
Contact and Customer Support
For any questions about returns, exchanges, or refunds, you can reach us at:
📧 contacto@velinestudio.com
📍 Avenida da Liberdade, 245, 1250-143 Lisbon, Portugal