Effective Date: September 3, 2025
Welcome to Veline Studio. By accessing or making a purchase on velinestudio.com (hereinafter referred to as the “Site”), you agree to these Terms and Conditions of Use (“Terms”).
Please read them carefully before using our services.
About the Store
Veline Studio is an e-commerce store based at Avenida da Liberdade, 245, 1250-143 Lisbon, Portugal.
By placing an order on our website, you agree that your purchase will be processed and shipped in accordance with our shipping, return, and payment policies.
User Account
Creating an account is not mandatory to make purchases. However, by registering or logging in, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your credentials and for all activities performed under your account.
Purchases and Payments
Payments are processed through trusted providers (e.g., credit card, PayPal, etc.).
By completing a purchase, you confirm that you are authorized to use the selected payment method.
Veline Studio reserves the right to refuse or cancel orders that show signs of fraud or misuse.
Prices and Availability
Prices are displayed in the currency corresponding to the selected country.
We strive to keep prices and availability accurate, but we may modify or withdraw products at any time.
If a product runs out of stock or becomes unavailable after you place an order, we will contact you to offer an alternative or a refund.
Shipping and Delivery
Shipping methods, times, and costs are displayed on the site, including through the shipping simulator available on each product page.
Free or discounted shipping applies according to the conditions indicated for each region.
For international orders, the customer may be subject to import taxes, duties, or customs fees, which are beyond Veline Studio’s control.
Returns and Exchanges
Our return and exchange policy is available on the “Returns and Exchanges” page.
In general, products may be returned or exchanged within 30 days, provided they are in original condition, unused, and with tags attached.
Damaged items or requests made after the deadline will be reviewed on a case-by-case basis and may not be accepted.
Product Warranty
All our products are inspected and shipped in perfect condition.
If an item arrives defective or damaged, please contact us for evaluation.
Depending on the case, we may offer a replacement, repair, or full refund.
Limitation of Liability
To the extent permitted by law, Veline Studio shall not be liable for indirect, incidental, or consequential damages arising from the use of the site or the purchase of products.
The total liability of Veline Studio, for any claim, shall not exceed the total value of the original order.
Intellectual Property
All website content — including texts, images, logos, trademarks, and designs — is the property of Veline Studio or used under license.
Reproduction in whole or in part for commercial purposes without prior written authorization is strictly prohibited.
Links to Third-Party Sites
Our website may contain links to third-party pages (such as suppliers, partners, or external services).
These sites have their own privacy policies and terms.
Veline Studio is not responsible for the content or operation of such sites.
Modification of the Terms
Veline Studio reserves the right to update or modify these Terms at any time.
Changes will take effect upon publication on the website.
It is the user’s responsibility to periodically review this page to stay informed of any updates.
Governing Law and Jurisdiction
These Terms are governed by the laws of Portugal and, where applicable, by the regulations of the European Union.
Any dispute arising from these Terms shall be submitted to the competent courts of Lisbon, unless otherwise required by law.
Contact
If you have any questions or inquiries regarding these Terms, you can reach us at:
📧 contacto@velinestudio.com
📍 Avenida da Liberdade, 245, 1250-143 Lisbon, Portugal